I work in a hospital operated by Ramsay. I have been invited to a meeting to discuss a complaint. What can I expect?
Clause 2.5 of the Ramsay Health Care Australia Pty Limited, and NSW Nurses & Midwives’ Association /ANMF Enterprise Agreement 2015–2018 sets out the expected process. In short, a staff member has a “right to be provided with the details of any complaint made against them and have the right of reply before any decision will be made”. You also have the right to have a support person present at any disciplinary meeting held with you. In cases that do not involve gross misconduct, in which the process can be circumvented, you would normally expect to be counselled at first instance. The facts of the matter would, of course, determine the approach adopted.
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