PSI looks at anger and violence in the workplace

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NSWNA Assistant General Secretary Judith Kiejda presenting at the Violence in the Workplace Workshop

NSWNA Assistant General Secretary Judith Kiejda presenting at the Violence in the Workplace Workshop

The NSWNA along with PSI recently hosted a conference with speakers from across the Asia Pacific, including Japan, Korea, Fiji and Australia, to discuss violence in the workplace.The conference found that health workers across the Asia Pacific region face similar versions of workplace violence ranging from verbal to physical abuse. Australia has seen two nurses lose their lives in violent attacks in the past 12 months.

There is a familiar story across the region with the continual erosion of public services due to insufficient funding. This results in more work having to be performed by fewer workers. Often some of these workers lack the appropriate skills. This fosters an angry client base and puts extra pressure on public servants in their workplaces. This can translate into violence from consumers who have high expectations of the care they should receive and low tolerance for waiting times.