New grievance policy

The Ministry of Health recently concluded consultation with health unions on a new policy entitled “Resolving Workplace Grievances” (PD2016_046), which now replaces the pre-existing policy. While the Ministry did not adopt all of our suggestions, it is an improved document. The framework of the policy is designed to establish an effective system to resolve workplace grievances in a prompt, fair and confidential manner.

The main changes from the pre-existing policy are: (i) the policy and materials replace any LHD policies so there is a single, standardised guide to managing workplace grievances across public health in NSW; and (ii) grievances are separated into two tiers with emphasis on self-resolution as the objective of the first tier and assisted-resolution as the objective of the second tier.