“The Association has been absolutely marvelous, helping me step-by-step throughout the whole process. They also organised and helped me go back to work on restricted duties.”RN Shari Budgen
If you are injured travelling to or from work, you should contact the Association immediately for advice. Either complete the Contact Us form on this website or call 1300 367 962.
You must have been a financial member of the Association in order to be covered by our Journey Accident Insurance.
Below is some information about the claims process that is important to understand.
There is a 14-day waiting period before Journey Accident Insurance benefits apply. This means that if you are off work for less than 14 days as a result of your accident, you are not entitled to any benefit. If your claim is accepted, you will not receive income replacement benefits for the first 14 days following the certified date of the injury (‘certified’ meaning the date of the medical certificate/document(s) evidencing the injury).
If you are involved in a motor vehicle accident your first point of insurance is Compulsory Third Party (CTP) insurance. You should lodge a claim on your CTP insurance.
Importantly, the CTP initial income replacement benefit is higher than JAI, and CTP can also cover medical expenses whereas JAI cannot.
NSWNMA will lodge the claim and liaise on your behalf with the insurer, CHUBB. CHUBB will assess and respond to the claim within 5-10 business days. CHUBB may ask for additional information depending on the circumstance of the claim.
The wait time to receive benefits from the insurer is dependent on each individual case. In some cases, the insurer will require additional reports, information or investigation before they can approve a claim and make payment. However, here is a general guide regarding timing:
For claims that are assessed to be more long term, you will be requested to provide updated information which may include:
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