Customer Service Agreement
Our Commitment to Members
The New South Wales Nurses and Midwives’ Association (NSWNMA) is the registered union for those in the nursing and midwifery professions.
The NSWNMA represents the industrial interests of nurses, midwives and carers employed in NSW in the public, private, aged care, and primary health sectors.
We also represent and provide for the professional, educational and industrial welfare of nurses and midwives in government and non-government forums at state, national and international level.
The NSWNMA works in association with the Australian Nursing and Midwifery Federation (ANMF) and NSWNMA members are also members of the New South Wales Branch of the ANMF.
Membership Fees and Administration
Membership fees payable by members are determined by Council and subject to approval at Annual Conference. Any change in fees will be communicated to members, including by publication in The Lamp magazine.
Fees are charged either annually, quarterly, monthly or fortnightly and may be paid via electronic means or by cash or cheque.
Direct Debit Payments
Members who have authorised NSWNMA to debit their bank account or credit card, the NSWNMA will debit the appropriate account as the fees fall due. Additional amounts for outstanding fees will only be debited if we are specifically authorised to do so.
Direct Debit Request Service Agreement (DDRSA)
Members who pay their membership fees by direct debit should review the NSWNMA Direct Debit Request Service Agreement (DDRSA). The DDRSA outlines the terms and conditions that apply to direct debit arrangements, including payment processing, changes to payment details, and how direct debit enquiries or disputes are managed.
Open the Direct Debit Request Service Agreement.
Membership Fee Arrears and Membership Rights and/or Privileges
A member whose fees are more than three months in arrears shall be deemed unfinancial and shall not be entitled to any membership rights and/or privileges.
Membership Resignation
A member may resign from membership by written notice. The options are:
- If no longer practicing nursing and midwifery, a resignation is effective as at the date the written advice is received.
- Otherwise, a resignation takes effect two weeks after the notice is received, or on the date specified in the notice, whichever is later.
Disputes
The NSWNMA will act in accordance with its Privacy Statement, while noting that a member’s financial institution may require information to be provided in connection with a claim relating to an alleged incorrect or wrongful debit. NSWNMA will investigate the matter and provide a written response within a reasonable timeframe. Further information is available in the Direct Debit Request Service Agreement (DDRSA).
NSWNMA offers a range of products available for purchase including education courses and merchandise. For all purchases a tax invoice will be issued at the time of purchase.
If a refund or exchange is required, please contact the NSWNMA. Any refunds provided will be processed on the same card as the original payment. For purchases with delivery fees, these fees will not be refunded unless the refund is due to a fault of the Association.
The New South Wales Nurses and Midwives’ Association operates in accordance with the Privacy Act 1988 and the Australian Privacy Principles. For further details please go to www.nswnma.asn.au/privacy or contact the NSWNMA. Members have the right to request access to or correct any personal information concerning themselves held by the NSWNMA.
The NSWNMA is an industrial organisation of employees under the Industrial Relations Act 1996. The NSWNMA’s Rules govern our objectives, governance and administration.
